CONSUMER HEALTH DATA PRIVACY POLICY

1. What Is Consumer Health Data?

Consumer Health Data means personal information that identifies an individual's physical or mental health status, healthcare services, diagnoses, treatments, symptoms, disabilities, or other health-related information, whether collected directly from you or inferred from information you provide.

2. Categories of Consumer Health Data We Collect

Depending on your interaction with our services, we may collect:

Identification Information

• Full name
• Date of birth
• Contact information
• State of residence

Health-Related Information

• Information regarding emotional, psychological, or mental health concerns
• Information regarding symptoms, limitations, or support needs
• Information submitted during ESA or PSD assessments
• Telehealth evaluation responses
• Provider recommendations and determinations

Animal-Related Information

• Animal name
• Animal breed
• Animal type
• Animal weight
• Information related to support animal needs

Technical Information

• Device information
• IP address
• Browser information
• Usage activity that may indicate interest in healthcare-related services

3. Sources of Consumer Health Data

We may collect Consumer Health Data from:

• Information you directly provide
• Assessment forms and questionnaires
• Communications with our support team
• Licensed healthcare professionals reviewing your case
• Website interactions and online activities
• Third-party service providers acting on our behalf

4. Why We Collect Consumer Health Data

We collect Consumer Health Data to:

• Facilitate ESA and PSD evaluations
• Connect users with licensed healthcare professionals
• Support telehealth consultations
• Determine eligibility for provider review
• Process and fulfill service requests
• Deliver evaluation results and documentation
• Improve our services and user experience
• Prevent fraud, abuse, and unauthorized use
• Comply with legal and regulatory obligations

5. How We Use Consumer Health Data

Consumer Health Data may be used to:

• Review and process assessment submissions
• Coordinate provider evaluations
• Generate and deliver approved documentation
• Verify information provided by users
• Respond to customer support requests
• Maintain records required by law
• Protect the security and integrity of our platform

We do not sell Consumer Health Data.

6. Sharing of Consumer Health Data

We may share Consumer Health Data with:

Licensed Healthcare Professionals

For purposes of conducting evaluations, determining eligibility, and providing healthcare-related services.

Service Providers

Trusted vendors assisting with:

• Payment processing
• Data storage
• Website operations
• Customer support
• Communications delivery
• Security monitoring

Legal and Regulatory Authorities

When required by law, court order, subpoena, regulatory inquiry, or other legal process.

Corporate Transactions

In connection with mergers, acquisitions, financing events, or transfers of business assets.

7. Your Consumer Health Data Rights

Subject to applicable law, you may have the right to:

• Confirm whether we collect Consumer Health Data about you
• Access Consumer Health Data we maintain
• Request deletion of Consumer Health Data
• Withdraw consent where applicable
• Obtain a copy of certain Consumer Health Data
• Appeal a denied privacy request

To exercise your rights, contact:

legal@petesaa.com

We may require verification of identity before processing requests.

8. Security Measures

We maintain administrative, technical, and organizational safeguards designed to protect Consumer Health Data against unauthorized access, disclosure, alteration, misuse, or destruction.

While we use reasonable security measures, no system can guarantee absolute security.

9. Data Retention

We retain Consumer Health Data only as long as reasonably necessary to:

• Provide requested services
• Maintain legal and business records
• Comply with applicable laws
• Resolve disputes
• Enforce agreements

Retention periods may vary based on legal requirements and provider obligations.

10. Third-Party Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies.

Certain interactions with our website may be considered health-related under applicable laws. We encourage users to review our Privacy Policy and Cookie Policy for additional information.

11. Changes to This Policy

We may update this Consumer Health Data Privacy Policy from time to time.

Any updates will be posted on our website with a revised effective date.

Continued use of our services after changes are posted constitutes acceptance of the revised Policy.