PRIVACY POLICY

1. Information We Collect

Personal Information

We may collect information you voluntarily provide, including:

• Full name
• Date of birth
• Email address
• Phone number
• Mailing address
• State of residence
• Emergency contact information (if applicable)

Health and Evaluation Information

When completing an ESA or PSD assessment, you may provide:

• Mental health and emotional wellness information
• Information regarding symptoms or limitations
• Information regarding your support animal
• Information necessary for provider review

Payment Information

Payments are processed by secure third-party payment providers. Petesaa does not store full credit card numbers or payment credentials.

Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Cookies and analytics data

2. How We Use Information

We use collected information to:

• Provide ESA and PSD evaluation services
• Facilitate communication with licensed healthcare professionals
• Process payments and transactions
• Verify identity and eligibility
• Deliver documents and communications
• Improve our website and services
• Prevent fraud and abuse
• Comply with legal obligations

3. Healthcare Provider Information Sharing

Information submitted through Petesaa may be shared with licensed healthcare professionals for the purpose of:

• Clinical evaluations
• Telehealth consultations
• Determining eligibility for ESA or PSD documentation
• Issuing recommendations when clinically appropriate

Providers operate independently and make their own clinical determinations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Measure advertising effectiveness
• Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Disclosure of Information

We do not sell your personal information.

We may disclose information to:

Service Providers

Trusted third parties that assist with:

• Payment processing
• Website hosting
• Customer support
• Email delivery
• Analytics services

Healthcare Professionals

Licensed providers involved in evaluating your request.

Legal Requirements

When required by law, subpoena, court order, or governmental request.

Business Transfers

In connection with a merger, acquisition, restructuring, or sale of assets.

6. Data Security

We implement commercially reasonable safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no internet transmission or storage system can be guaranteed completely secure.

7. Data Retention

We retain information for as long as necessary to:

• Provide services
• Maintain records
• Resolve disputes
• Comply with legal obligations
• Enforce agreements

Retention periods may vary depending on applicable laws and provider requirements.

8. Your Rights

Depending on your location and applicable law, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Restrict certain processing activities
• Receive a copy of your information
• Withdraw consent where applicable

Requests may be submitted to legal@petesaa.com.

9. Children's Privacy

Petesaa services are intended for individuals 18 years of age or older.

We do not knowingly collect personal information from children under 18.

If we learn that information has been collected from a child without appropriate authorization, we will take reasonable steps to delete it.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of third-party websites.

Users should review the privacy policies of any external sites they visit.

11. Marketing Communications

We may send service-related communications, updates, and promotional messages.

You may opt out of marketing emails at any time using the unsubscribe link included in communications.

Transactional and account-related communications may still be sent when necessary.

12. International Users

Our services are operated from the United States.

By using our services, you understand that your information may be transferred to and processed within the United States.

13. HIPAA Notice

Petesaa itself is not a healthcare provider.

Licensed healthcare professionals who evaluate users may be subject to federal and state privacy laws, including HIPAA and similar regulations.

Any protected health information handled by providers will be governed by the applicable legal and professional requirements of those providers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on our website with a revised effective date.

Continued use of the services after changes are posted constitutes acceptance of the updated Privacy Policy.